eMusic

Customers and Products

• Your sole focus
• Customer-centricity
• Product sense
  

Set up a business by the customer segment (angel customer and demon customer)

eMusic is like a gym. all subscription businesses .. the least active businesses subsidise the most active.

Self-cannibalize

• Eat yourself before you are eaten
• Platforms are great to have, but do not last as long as you think they will (i.e., not everyone is MSFT)
• Innovation means little without market timing