Knowledge Management - Class 8 - Increasing Individual and Team performance

Creating a learning organization

Techniques:
Action Research
Action Science
Action Learning
Action Inquiry

Individual/Group
Action/Reflection

Action research

Action science
Trying to change the work place behavior.
Try to get people together and do a lot of reflection. Force the people to do some listening.

• Talk
• tell
• ask - There needs to be feedback going around through the ladder of inference.
• Listen - to the response
• Keep open to other peoples ideas

Action learning

Action Inquiry

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Systems thinking

• Feedback
• Structures
• limits to grow
• balance process /delay
• successfull escalation

Individual

• Personal mastery
• Mental models
• Balance advocacy inquiry
• Exposed theory
  

Group

• Shared Vision
• Skills commitment vs. compliance
• Team learning
• thinking together