Columbia EMSTM Exec Seminar 3 - Organization

Organizational Structure

Centralized Organization

Network organization

Positives

• Cost
• Standards
• Reuse
• Talent

Negatives

• Politics
• Control
• Availability
• Bureaucracy
• Creativity

Hierarchical Organization

• Create silos
• Top down management by depts

Decentralized:

• Dotted lines to top.

Distributed:

• Regional

Flat Organization

• Situational leadership

eMusic

Customers and Products

• Your sole focus
• Customer-centricity
• Product sense
  

Set up a business by the customer segment (angel customer and demon customer)

eMusic is like a gym. all subscription businesses .. the least active businesses subsidise the most active.

Self-cannibalize

• Eat yourself before you are eaten
• Platforms are great to have, but do not last as long as you think they will (i.e., not everyone is MSFT)
• Innovation means little without market timing

Knowledge Management - Class 8 - Increasing Individual and Team performance

Creating a learning organization

Techniques:
Action Research
Action Science
Action Learning
Action Inquiry

Individual/Group
Action/Reflection

Action research

Action science
Trying to change the work place behavior.
Try to get people together and do a lot of reflection. Force the people to do some listening.

• Talk
• tell
• ask - There needs to be feedback going around through the ladder of inference.
• Listen - to the response
• Keep open to other peoples ideas

Action learning

Action Inquiry

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Systems thinking

• Feedback
• Structures
• limits to grow
• balance process /delay
• successfull escalation

Individual

• Personal mastery
• Mental models
• Balance advocacy inquiry
• Exposed theory
  

Group

• Shared Vision
• Skills commitment vs. compliance
• Team learning
• thinking together